Support
Common questions.
Direct answers about how Apex works, what it costs, and what to expect. Can't find what you need? Drop us a line.
General
Platinum Indexer is premium-grade infrastructure for getting URLs into the Google index quickly. We push them through approved indexing channels, then verify whether each URL actually lands. Built for SEOs and agencies who measure outcomes, not impressions.
Standard submissions hit Google immediately and are typically crawled inside 24 hours. The express lane targets sub-2-minute crawl signals — useful for launches, money pages, or re-indexing after content changes.
Anyone who runs more than a handful of indexing jobs a month: in-house SEO, agencies, content publishers, and teams shipping programmatic SEO. If you're just submitting one URL a week, you don't really need us.
Pricing
Strict pay-as-you-go. No subscriptions, no minimum monthly spend. Indexing costs 2 credits ($0.02) per URL. Status checks are 0.1 credits ($0.001). Top-ups start at $1 over crypto, $5 on Stripe, $10 on PayPal.
Never. Once they're in your account, they stay there until you spend them.
See the Refund Policy — short version: unused credits from auto-verify and auto-retry schedules are refunded automatically. Mistaken top-ups are reviewed case-by-case.
Technical
No. Nobody can — Google has the final say. What we guarantee: reliable submission through official channels, and honest verification afterwards. If your content is indexable, our infrastructure will get it crawled.
Express routes URLs through priority crawl signals, typically resulting in Googlebot hits in under two minutes. It costs more per URL and is best reserved for time-sensitive pages — launches, top-of-funnel, or content that just needs to land.
Yes — a small REST surface, one header for auth, JSON in and JSON out. See the API reference for the full surface.
Toggle "Verify after indexing" on a task and Apex re-checks each URL on a schedule (48h → 5d for standard, 1h → 24h → 5d for express). Unindexed URLs can be auto-resubmitted, with unused credits refunded.
Account
Not yet — each account is a single seat. We're thinking about team plans for agencies. If you want to be on that list, reach out via the contact form.
Email support and we'll close it out. We don't hold onto any data we don't need — see the Privacy Policy.
Still stuck?
We answer support tickets in under 4 hours on business days.